Frequently asked questions

Do we need to do anything before the treatment?

Please ensure there are no clothes on any clotheslines outside (we need to be able to spray the entire outside of the property for it to be effective). If you plan to do any cleaning, carpet cleaning, or house washing, it’s best to do this before the treatment.

Can we stay inside the house, or do we need to leave while the treatment is being carried out?

We prefer someone to be home during the treatment. This is because we may need your assistance with tasks such as closing windows and doors, unlocking gates, and moving a car to access the manhole. We may also ask you further questions about pest sightings during the treatment to ensure we’re providing you with the best treatment possible. The products don’t have any smell, so there is no need to worry about being affected by any overpowering smells.

Are the products pet-friendly?

We take precautions to ensure your pets are safe from any treatments. These precautions include ensuring that any pets don’t run and jump on us whilst spraying products. We may ask you to hold on to your pets, confine them to one room, or place them outside while we’re spraying inside, and then bring them inside while we’re spraying outside. You will also need to ensure you empty or cover all the pets’ food and water bowls.

What is the best way to make a booking?

The quickest way to make a booking is to call. If we miss your call, please leave a message with a time that’s suitable to call you back. Another option is to put through the request on our contact form. If you choose this option, then the quickest way to lock in a booking is to advise us which day (morning or afternoon) suits you best. That way, we’ll come back to you with the time that’s available for that day. Please provide us with a few alternative days that work in case the day you select is booked.

How much notice do we need to provide if we need to move the appointment or cancel the appointment?

We understand that sometimes circumstances change and you may need to cancel or move an appointment. If this happens, we need you provide us with plenty of notice. If the booking is between Tuesday and Saturday, notice will need to be provided by 7:30 am the day before; if it’s a Monday booking, then the notice will need to be by 7:30 am on the Friday morning prior. If the notice is less than this time, then we won’t be able to fill the spot, and we’ll lose income. Any late cancellations attract a fee of $120.

How can we pay?

Payment terms are by eftpos, credit card or cash (whichever is most convenient for you). We carry a mobile eftpos machine, supplied by one of the major Australian banks, for your security. We also don’t charge a surcharge for transactions. Any other payment methods are by prior arrangement.

Can we clean or wash the outside of the house afterwards?

Please don’t wash the outside of the house after the treatment, as this will remove the product.

What happens if there is rain forecast for the day of the treatment?

If there’s rain forecast for the same day that you’ve made a booking, and you want to cancel, please observe our late cancellation policy. Our advice is to leave it up to us to make the decision of whether or not the appointment needs to be cancelled. We constantly monitor the weather and will advise you either before or on the day if this needs to happen. Weather forecasts are often inaccurate, and rain may not fall where the property is located, or it may not fall at all. If there is rain we’ll assess how much rain and if we think it’ll affect the treatment, if so we may choose to just treat the inside and then return to finish the outside on another day (you may not need to be home for the exterior treatment) or we may advise that the entire treatment needs to be rescheduled